Contact Top Guys
Questions about a job, a booking, a provider account, or how the platform works? Email us and include the details below so we can find your case quickly. There is no phone support line.
Email support
Include these details
- The email address on your Top Guys account
- The job or booking title, or the name of the provider you are asking about
- What happened, and what you would like us to do
- Screenshots if the issue is visible in the app
Faster answers
Something about a specific job
Message the provider from the job or booking page first. It keeps the conversation, the photos, and any agreement in one record, and most issues are resolved that way.
How something works
The customer FAQ and Top Guy FAQ answer most questions about bidding, fees, matching, and payments.
Safety and urgent problems
For gas smells, smoke, or exposed live wiring, leave the area and contact the relevant emergency service or utility first. Those repairs need a licensed trade professional, not a message thread.
Accounts and payments
For provider fee and credit questions, the platform fee is charged to your wallet when a job is awarded: 7% of the accepted amount, with a $3.00 minimum and a $95.00 maximum. Refund requests for credit purchases must be sent to team@topguys.co.
The full terms covering fees, credits, and the marketplace rules are in the Terms and Conditions and Privacy Policy.